Event Details

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High Level Summary: Participants will learn how to set expectations, reinforce excellent performance, coach for improvements, and address challenging performance situations.

Additional Benefits:

• 3.0 HRCI recertification credits pending

• Continental Breakfast (Everything will be organic and as locally sourced as possible) * Coffee, Orange Juice, Peppermint Tea * Sun-dried Tomato Fritatta (has nuts) * Chai Tea Muffins (gluten free) * Homemade Granola with Yogurt (hemp seed, flax seed, dried fruits) * Bagels and Cream Cheese * Fresh Fruit

• Network with other Managers and Human Resources Professionals

• Interactive Format 

Agenda

8:15 - Registration/Check In

8:30 - Breakfast and networking

8:40 - Deborah Jeffries: Setting Expectations

9:40 - Break

9:50 - Kellye Wise: Corrective Action 

10:50 - Break 

11:00 - Deborah Jeffries & Kellye Wise: Recognizing & Rewarding Great Performance

12:00 - End

Optimizing Employee Performance; Building a Strong House

Every supervisor within an organization has the responsibility to help build a strong program to maximize effective operations.  This program is going to assist you in optimizing employee performance.

To set the foundation you need to be able to set and establish performance and behavior expectations.  The next step is performance management, which sets clearly agreed upon and understood goals, has frequent conversations about progress, and has the employee assume a large portion of the performance reporting responsibility. If an organization is doing this then it is likely that you are seeing positive results in both the bottom-line and in employee satisfaction.

Now not all employees perform the way we want all the time.  There are opportunities for guidance and correction and best practices to address poor performance.  How and when we deliver that feedback is vital to keep us moving toward our goal of optimizing employee performance. 

In a study some 58% of employees report that their managers seldom, if ever, thank them for doing a good job when they do so.  Recognition for achievement and understanding of one’s own contribution is imperative in today’s workplace.  Regardless of what forms of incentive, recognition or rewards you are using in your organization, you will achieve higher value if you are mindful of how your positive reinforcement and recognition are delivered.

This program will focus on ways to optimize employee performance by addressing three critical areas; identifying and setting goals, managing the goals and then rewarding the resulting performance and behavior.

The program will provide attendees with practical tools for:

• Implementing performance and behavior expectations focused on achieving organizational goals
• Building in legal protection to reduce risk and still manage through the laws impacting your workplace
• Separating the personal from the professional aspects of the job
• Making Employee Recognition an “everyday-every way” practice in your organization for increased retention
• Coaching employees on maintaining expectations while continually improving; and taking corrective action that creates the best opportunity for employees to change performance and behavior.

Presenters:

Deborah Jeffries serves as Vice President for HR Answers, Inc.  She has 27 years experience in the human resources field (23 in consulting), focusing on employment, employee relations, and training.  Currently Deborah directs the organization’s Advantage Plan Program and spends time on business development and marketing.  Additionally, she is the editor of HR Answers’ newsletter; Advantage.  Deborah’s past experience includes recruiting, training, education, customer service and marketing in retail, restaurant, and manufacturing environments.  She holds a BS in Psychology and a teaching certificate from Willamette University, and is a Certified Professional Consultant (CPC). 

As a consultant and trainer, Deborah works with organizations on the employment process, recruitment, orientation, policy development, performance, coaching/counseling, recognition and retention, employee separation, customer service, harassment, diversity, supervision, workplace violence, leadership, and improved communication.  Additionally, she has an active presentation schedule for regional associations and conferences.  She has also served as adjunct faculty to Marylhurst University, Portland State University, and Willamette University’s Atkinson’s MBA Program teaching business students key elements of human resources.

Deborah joined SHRM in 1990 and has been an active member of the Salem Chapter and Northwest Human Resource Management Association (NHRMA).  Over the years she has served locally, regionally, and nationally on a number of committees and board positions, including Chapter President of the Salem Chapter in the early 90’s and again in 2007.  She is a past Board Member of both SHRM’s Oregon State Council and SHRM Area V Board and in 2009 returned to the Oregon State Council and is now serving as the HRCI Director.  In addition to this activity, Deborah has had the pleasure of working with many individual Chapters on their HRCI Certification Prep classes as well as their Chapter, State, and Regional Conferences and monthly meetings.

Her clients often comment on her no nonsense practical approach, as well as the positive attitude and humor she brings to her work.   

Those who know Deborah have described her as energetic with a quirky sense of humor, a passion for HR and training, and a contagious laugh. 

Kellye Wise, Consulting Services Director, has provided labor and employee relations’ assistance to employers in the Pacific Northwest and California for more than 28 years.  Not only has he provided a broad range of practical assistance related to organizations’ workforces, Kellye also works as a personal behavior coach for HR Answers, Inc. clients that are in the process of enhancing or addressing the value of their executive leadership teams.  He has represented employers in collective bargaining for more than 75 labor negotiations with a broad range of unions, as well as assisted employers with administration of their labor agreements including the grievance process and representing employers in arbitrations. 

Throughout his career, Kellye has worked with employers in a wide scope of employee relations’ matters, ranging from development and application of employee policies, job performance standards, compliance issues and leave administration matters.  He regularly assists employers with addressing corrective action situations, including the termination process.  Kellye has worked with employers to successfully investigate and address both state and federal agencies’ complaints alleging various types of discrimination and harassment. 

As a leadership and legal management trainer and coach, he has developed and presented management training on a wide range of employee relations’ matters, including harassment and discrimination, job performance, documentation and discipline and successfully meeting the issues that impact today’s workplace supervisor.  In addition to presenting training for individual organizations, Kellye has spoken extensively to employer audiences locally, regionally and nationally, and has been a regular speaker for the Oregon Employers’ Council (OEC) groups and has served for several years as an advisor to the Tualatin Valley Employers Council (TVEC).  Kellye spoke at the Head Start 26^th Annual National Parenting Conference in 2009.  He is also an adjunct professor at Portland State University’s School of Extended Studies, teaching the Equal Employment Opportunity, and the Corrective Action for Performance Management classes.

Kellye has been a member of the Oregon State Bar since 1983, after graduating from the University Of Oregon School Of Law.  He also has a Journalism degree from California Polytechnic State University, San Luis Obispo.